Installation, AMC & managed services
The work after delivery is where most IT contracts go wrong. Infrecx installs, documents and then maintains, with every fault logged as a ticket against your contract.
Installed, configured, proven
- Site readiness check before dispatch: power, earthing, racks, cable routes
- Installation and configuration to an agreed plan (IP plan, VLANs, camera views)
- Acceptance test against the specification, signed on site
- Handover file: asset register, serials, test reports, diagrams, warranty letters
- User and administrator training where the scope includes it
Maintained, with a record
- AMC (non-comprehensive): labour, preventive visits and fault repair; parts quoted separately
- CMC (comprehensive): labour and parts covered, as the contract defines
- FMS: on-site engineers stationed at your premises for the contract term
- Preventive maintenance on a written schedule, with service reports
- Includes equipment Infrecx did not supply, after an asset check
Every fault is a ticket, and every ticket closes
Your users report a fault by phone, WhatsApp, email or this website. Whatever the channel, it becomes a ticket with a number, a priority and an owner, and you can see its status at any time.
Logged
Ticket number issued against your contract, site and asset.
Prioritised & assigned
Critical, high or normal, and an engineer named, per the contract's SLA clause.
Resolved
Repaired on site, replaced, or escalated to the OEM under warranty, with the part and the serial recorded.
Closed & reported
Closed with your sign-off. The service record is ready for audit and the next renewal.
What to send for an accurate AMC price
An AMC is priced on the equipment, not on a guess. The more of this you send, the fewer assumptions in the quote.
Asset list
Make, model and quantity of each item. An Excel sheet or a photo of the stock register is fine.
Age & warranty
Year of purchase and whether any items are still under OEM warranty.
Locations
Sites and buildings, and whether an on-site engineer is needed.
Contract terms
AMC or CMC, the period, and the SLA clause if a tender defines one.
Need an AMC or CMC for IT you already own?
Upload the asset list. Where the list is incomplete or the equipment is old, we propose a site check before pricing.