Service desk

Raise a service ticket

For equipment under an Infrecx AMC, CMC or warranty. You get a ticket number straight away and can track it until it is closed.

1 How urgent is it?

CriticalService down for a site or many users

HighPart of a site affected

NormalOne device or a service request

2 The fault

Equipment

Make & model (if known)

Serial / asset tag (if known)

What is not working? *

How many devices / users affected?

AMC / CMC / PO number (if known)

Photo of the error or the equipment (optional) Add a photo or screenshotJPG, PNG or PDF · up to 15 MB

3 Where and who

Organisation *

City

Site address / building / room *

Contact on site *

Mobile *

Email (for updates)

For a critical fault, also call +91 85959 55435 after raising the ticket.